Shipping policy
Marli Group — Shipping Policy
1. Carriers, By Destination
- UAE and GCC orders: shipped via Aramex.
- UK and US orders: shipped via FedEx.
2. Processing Time
Orders are processed and dispatched within [insert business days] of order confirmation, from our warehouse in Dubai Investment Park 1 (DIP1), UAE.
3. Estimated Delivery Times
| Destination | Estimated transit time (after dispatch) |
|---|---|
| UAE | 1–3 business days |
| GCC (Saudi Arabia, Oman, Kuwait, Bahrain, Qatar) | 1–3 business days |
| United Kingdom | 1–7 business days |
| United States | 1–7 business days |
Delivery times are estimates from the courier and not guaranteed. Customs delays outside our control (see Section 5) can extend delivery beyond these windows.
4. Shipping Costs
Shipping costs are calculated at checkout based on destination, weight, and order value. [insert free-shipping threshold if applicable].
5. Customs, Duties, and Import Taxes (UK and US Orders)
- Marli Group ships on a DAP (Delivered at Place) basis for UK and US orders: we pay to get the order to your country, but any import duties, taxes, or customs clearance fees are the customer's responsibility, collected by FedEx at or before delivery.
- United States: the US eliminated its de minimis exemption in August 2025 — all shipments to the US are subject to customs review and may incur duties and fees, regardless of order value. FedEx will contact you directly if payment is required before delivery.
- United Kingdom: orders may be subject to UK import VAT and customs duty depending on value. FedEx will collect this on delivery if applicable.
- UAE and GCC orders: no import duties apply for domestic/regional Aramex delivery within the customs union framework. [confirm — GCC customs union treatment can vary by product category; verify with Aramex for FSC-certified furniture/textile items specifically.]
- If you refuse to pay customs charges, the shipment may be returned to us or destroyed by customs. If returned to us, we will refund the product cost minus original outbound shipping and any return-to-sender fees charged by the courier.
(guessing) Whether Marli Group later moves to DDP (duties prepaid at checkout) for the US and UK is a business decision, not a legal one — DDP improves customer experience and reduces delivery refusals but increases upfront cost and requires carrier account setup. Worth revisiting once order volume in those markets is established.
6. Risk of Loss and Delivery
- UK orders: under the Consumer Rights Act 2015, risk in the goods stays with Marli Group until the customer (or someone they've nominated) physically receives them. A lost-in-transit UK order is Marli Group's responsibility to resolve, not the customer's.
- UAE, GCC, and US orders: [insert your risk-transfer position — commonly transfer of risk on handover to carrier for US/UAE, but confirm this against your courier contract terms, since Aramex/FedEx terms of carriage may allocate loss differently than your customer-facing policy states.]
7. Lost, Delayed, or Damaged Shipments
Contact us at info@marligroup.online with your order number if your shipment is lost, significantly delayed, or arrives damaged. We will investigate with the courier and offer a replacement, refund, or store credit as appropriate — see the Return & Refund Policy, Section 5, for damaged-item handling.
8. Restricted or Delayed Items
Some products (e.g., items with batteries, liquids, or specific safety certifications for children's products) may face additional customs scrutiny or be restricted in certain destination countries. [insert any product-specific shipping restrictions once your catalog is finalized.]
9. Contact
Marli Group Email: info@marligroup.online Phone: +971 50 202 7513 Address: Warehouse 10, Street 59, Dubai Investment Park 1 (DIP1), Dubai, UAE P.O. Box: 391156